Beach Clubs Area Manager

About the Role

Key Responsibilities and Tasks
(This list is not exhaustive)

• Develop a thorough understanding of  our brand, overseas operations and  products

• Pre-season build-up and development  of both resorts ready for opening.

• Planning and organising pre-season  and ongoing training programmes

• Assume overall responsibility and  ownership for the effective running of  the watersports resorts

• Ensure all watersports and hotel  activities meet local health, hygiene  and safety standards inclusive of Port  Police requirements

• Management and motivation of beach  staff and guests – a happy team is  everything

• Support beach managers with the  organisation of beach staff rotas and  activity programs

• Ensure that the level of customer  service, appearance of the staff and  atmosphere on the beach and hotels is  friendly, safe and enjoyable

• Guest welcome and safety briefings

• Always interact with guests on a formal  and informal level and immediately  resolve any issues they might have

• Communicate activities with guests by  updating rooms notes, information  files, notice boards and briefings

• Organise staff transportation

• Monitor local supply purchases

• Covering for staff days off/illness if  required

• Implement staff disciplinary  Procedures when needed

• Ensure all new staff receive thorough  and timely inductions

• Ensure staff training records are kept  up to date and used as an important  tool for staff development

• Motivate and mentor staff

• Foresee guests needs and aim to be as  flexible as possible to requests

• Be available to guests as much as  possible and deal with guest enquiries

• Deal with any guests’ complaints in a  timely and positive fashion

• Update centre operating procedures as and when needed

• Ensure operation procedures are  understood and adhered to by the  whole team

• Update risk assessments at the start,  middle and end of each season and as  and when needed

• Ensure risk assessments are understood and adhered to by the  whole team

• Read and thoroughly understand all  relevant RYA guidelines (inc safeguarding, ICC etc )

• Plan daily staff meetings – with  beach managers

• Plan daily and weekly logistics of  staffing, kit allocation, bookings,  maintenance, holiday allowance, travel  etc – with supervisor

• Be a key holder and be responsible for  centre security

• Actively sell non-exclusive activities and  generate bookings – encourage your  team to do so too

• Check emails every day and communicate regularly with line  managers

• Complete essential resort paperwork

• Keep track of the staff holiday  calculator

• Offer staff incentives and rewards as  and when needed and deserved

• Complete  weekly Manager  Reports

• Monitor staff accommodation with  regular inspections and landlord  meetings

• Ensure maintenance  records are always accurate

• Ensure all preventative maintenance is  carried out as per checklists

• Ensure all broken equipment is fixed  within the shortest possible time frame

• Monitor accident forms and implement  any necessary actions

• Complete inventories and stock takes

• Liaise with hotel or site managers and  ensure that all parties are working  together for the benefit of all parties

• Be flexible in your attitude to work, ready to help others and always offer a welcoming smile to guests and staff

Requirements

Before arriving in Greece you will be invited to a 3 day training course in the UK, at which time each of these administrative duties will be explained in detail. We pride ourselves on offering a supportive and friendly workplace for new managers to thrive in. You don’t have to know everything(!) right now, you just need to have an enthusiastic and professional attitude to learning new things.

You’ll need to be inventive and confident in creating ideas that will generate revenue.  For example, how can you encourage more guests to book RYA courses?

In resort you will be working closely with and be supported by the Yacht Manager, the Training Coordinator and the Operations Manager. Together you will all develop new ideas, troubleshoot issues and be passionate about maintaining exceptional standards at all times. 

You will also work closely with a number of local people including suppliers, hoteliers, and landlords. You must be confident to form professional, respectful relationships with a variety of people across a variety of roles.